Refund policy

We want you to love your Short Story purchase. If something isn't quite right, we're here to help.

Change of Mind Returns

Changed your mind? We accept change-of-mind returns provided that:

• You contact us within 30 days of your order being dispatched.
• The item is unused, unlit, unopened (where applicable) and in its original condition and packaging.
• The item is returned to us in a condition suitable for resale.

For approved change-of-mind returns, Short Story may, at its discretion, offer an exchange or store credit to the value of the returned product. Return shipping costs are the responsibility of the customer, and original delivery fees are non-refundable. This 30-day period applies only to change-of-mind returns and does not affect your rights under the Australian Consumer Law. Please contact our Customer Care team before returning an item so we can provide you with the appropriate return instructions.

Incorrect Items

If we've accidentally sent you the wrong item, we're sorry!

Please contact our Customer Care team with your order details and a photo of the item received. Once we've confirmed the error, we'll arrange for the correct item to be sent to you or provide a replacement, refund or other remedy as required under the Australian Consumer Law.

We'll cover any reasonable return shipping costs where the incorrect item was sent by us.

Damaged or Faulty Products

We take great care when preparing and packing every Short Story order, but if your product arrives damaged or you believe it may be faulty, please contact us as soon as possible.

Please provide your order number along with clear photos of the product, packaging and any damage or fault so our team can assess the issue. Where a product fails to meet a consumer guarantee under the Australian Consumer Law, we will provide a repair, replacement, refund or other remedy as required by law. Nothing in this Returns Policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Return Shipping

For change-of-mind returns, you are responsible for the cost of returning the item to us. We recommend using a tracked shipping service, as Short Story cannot be responsible for returned parcels that are lost in transit. If your return is due to an error by Short Story or because the product does not comply with the Australian Consumer Law consumer guarantees, we'll arrange or reimburse reasonable return shipping costs.

Original delivery fees are not refundable for change-of-mind returns.

How to Request a Return

Please contact our Customer Care team within the applicable return period and include:

• Your name
• Order number
• The item you'd like to return
• The reason for your return
• Photos, where the item is incorrect, damaged or faulty

Please wait for our team to provide return instructions before sending your item back to us.

If you're unsure whether your item is eligible for return, please contact our Customer Care team before returning your order. We're always happy to assist.