Terms of service

Last updated: 13 October 2026

1. INTRODUCTION

1.1 Introduction: These Terms and Conditions apply to the owner of this website (Site), Courtney Brands Pty Ltd (ABN 97 005 755 224) whose registered office is 1-3 Edison Rd Dandenong South, Victoria 3175 Australia. The term ‘us’ or ‘our’ or ‘we’ refers to Courtney Brands Pty Ltd and all of its related brands, including Hippo Blue, Pet Blue, Popic, Bento Masters and Short Story. The term ‘you’ or ‘your’ or ‘user’ or ‘customer’ refers to the website user.

By providing your personal details you agree for your data to be shared between Courtney Brands Pty Ltd and all of its related brands.

WE WILL ONLY SUPPLY GOODS AND SERVICES TO ANY CUSTOMER ON THE FOLLOWING TERMS AND CONDITIONS (‘THE TERMS AND CONDITIONS’) UNLESS WE AGREE IN WRITING TO VARY THE TERMS AND CONDITIONS. BY USING OUR SITE OR PURCHASING ANY GOODS FROM US, YOU ARE ACCEPTING AND AGREEING TO OUR TERMS AND CONDITIONS. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY IN CONJUNCTION WITH THE WEBSITE TERMS OF USE AND PRIVACY POLICY (THE TERMS).

PRIOR TO PLACING AN ORDER, WE RECOMMEND YOU CAREFULLY READ THE TERMS THAT ARE IN EFFECT AT THE TIME TO ENSURE YOU UNDERSTAND AND AGREE TO THEM. WE MAY, AT ANY TIME AND AT OUR DISCRETION, VARY THESE TERMS BY PUBLISHING THE VARIED TERMS ON OUR SITE. WE RECOMMEND YOU CHECK OUR SITE REGULARLY TO ENSURE YOU ARE AWARE OF OUR CURRENT TERMS. THE PUBLISHED ONLINE VERSION OF THE TERMS WILL SUPERSEDE ALL PREVIOUS VERSIONS. MATERIALS AND INFORMATION (CONTENT) ON THIS SITE ARE SUBJECT TO CHANGE WITHOUT NOTICE. WE DO NOT UNDERTAKE TO KEEP OUR SITE UP-TO-DATE AND WE ARE NOT LIABLE IF ANY CONTENT IS INACCURATE OR OUT-OF-DATE.

YOU MAY NOT ORDER OR OBTAIN PRODUCTS OR SERVICES FROM US IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (I) AT LEAST 18 YEARS OF AGE OR (II) LEGAL AGE TO FORM A BINDING CONTRACT WITH US, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE'S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW. OUR PRODUCTS AND SERVICES ARE DESIGNED TO BE OFFERED ONLY AT SELECT MARKETS AND GEOGRAPHICAL TERRITORIES. IF YOU USE OR PURCHASE ANY PRODUCTS OR SERVICES FROM US NOT SPECIFICALLY DESIGNED FOR YOU OR THE PLACE WHERE YOU ARE LOCATED, WE MAY REFUSE SERVICE OR YOU MAY NOT BE COVERED BY SOME OR ALL OF OUR POLICIES, TO THE EXTENT PERMITTED BY APPLICABLE LAW.

1.2 Definitions and Interpretation in these Terms and Conditions: ‘Business Day’ means a weekday Monday to Friday between the hours of 9am and 5pm Australian Eastern Standard Time (AEST), excluding Australian public holidays; ‘Goods’ means the goods supplied by us in fulfilment of the Order; ‘GST’ means Goods and Services Tax, as defined in A New Tax System (Goods and Services Tax) Act, 1999 Australia; ‘Order’ means a successful online transaction made on our Site for the purchase of goods.

1.3 Business Day: If the day on which any act, matter or thing is to be done under these Terms and Conditions is not a Business Day, that act, matter or thing: (a) if it involves a payment other than a payment which is due on demand, must be done on the preceding Business Day; and (b) in all other cases, may be done on the next Business Day.

1.4 General in these Terms and Conditions: Unless the context otherwise requires: (a) the singular includes the plural and vice versa; (b) a reference to a clause is a reference to a clause of these Terms and Conditions; (c) a reference to a party to these Terms and Conditions or any other document or arrangement includes that party’s executors, administrators, successors and permitted assigns; d) where an expression is defined, another part of speech or grammatical form of that expression has a corresponding meaning; (e) a reference to a period of time (including, without limitation, a year, a quarter, a month and a day) is to a calendar period.

1.5 Headings in these Terms and Conditions: Headings are for convenient reference only and do not affect interpretation.

2. ORDERS

You acknowledge and agree that when purchasing goods from us:

  • orders placed separately or consecutively cannot be consolidated;

  • once an order has been placed you will be unable to add further products;

  • goods are for personal, non-commercial use only;

  • promotions are subject to stated limits;

  • you must be at least 18 years of age;

  • additional charges may apply if notified; and

  • we are not liable for user-entered errors.

Order confirmation does not constitute acceptance. Acceptance occurs upon dispatch.

2.2 Order rejection: We reserve the right to accept or reject your order for any reason at any time. If an order has been rejected, the customer will be notified via the email address or phone number listed on the order. The customer will receive a refund of any money paid via the payment method used on the original purchase.

2.3 Order Changes: Short Story currently supplies non-personalised products that are not made to order. Customers must confirm their choices before adding products to their cart. Any changes to an already approved purchase are subject to our further approval, and changes to final orders may not be possible.

For Australian customers, if you have made a change to the delivery method of your order to “Customer Pick Up” it is your responsibility to contact customer service to verify if your order is ready for collection. Alternatively, if you change from “Customer Pick Up” to “Delivery” a postage and handling fee will incur and must be received before we send your order.

2.4 Order Cancellation: All orders placed on our Site are considered final and cannot be cancelled due to change of mind or customer error, unless otherwise permitted under our Refund Policy or required by your rights under the Australian Consumer Law.

2.5 Order Supplies: The user acknowledges that whilst we will use reasonable endeavours to supply the exact number and or types of items, owing to the user, error in the number of items and or type of items actually supplied may be different and where a discrepancy occurs we will send at our cost the exact number and or types of items missing to reflect the actual number and or types of items originally ordered. Should we run out of supplies/stock to fulfil your order you will be notified and a store credit or refund will be issued to you.

3. PRICE & PAYMENT

3.1 Pricing and Payment: When making an order you are agreeing that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit, debit card, or account used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible. Once we receive full payment and have sent your Order Confirmation, we will start to process your Order. 

3.2 Pricing of Goods: The price payable for the products will be shown on our Site in the currency applicable to your region, these prices exclude delivery charges which will be calculated at checkout. The prices shown are inclusive of all applicable country sales taxes. Delivery charges are shown separately when ordering depending on the shipping address and shipping type selected. Pricing for goods is subject to change without notice however these price changes will not affect orders that have already been accepted and placed. 

3.3 Payment Types: Payment for goods can only be made by an authorised person through the acceptable payment types specified on the Site and shall not be deemed to be made until we have received funds in respect of the full amount stated in the order. The acceptable types of payment that may be offered on our Sites are listed below, please see the payment providers own website for further details and their terms and conditions.

  1. Our credit card payment provider is Shopify which will be used for payment types; Visa, Mastercard and AMEX. 

  2. Afterpay

  3. Paypal

  4. Apple Pay 

  5. Google Pay

3.4 Third-party payment providers: Payment of the purchase price may be made through a third-party payment provider. In using the purchase services, you acknowledge that you have familiarised yourself with and agree to be bound by the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the payment provider.

3.5 Your financial services provider or payment provider may charge currency conversion, interest and/or administration fees on purchases and any refunds we provide. You are solely responsible for any fees incurred. 

4. PROMOTIONAL CODES AND SALE

When redeeming a promotional code or offer advertised on our Site, please refer to the specific Promotional Terms and Conditions. These below terms and conditions apply to all promotions where you must redeem a promotional code. You acknowledge and agree that when purchasing goods through this Site using a promotional code that you accept the following:

  1. it is your responsibility to ensure that a promotional code is valid and that it is entered and applied correctly at the time of placing an order;

  2. only one promotion code can be used per order and cannot be combined with any other offers;

  3. promotion codes may only be made available for a limited time and all references to times in promotions are based on Australian Eastern Standard Time (AEST) unless stated otherwise;

  4. promotional codes may only be applied to specific products and may be limited by goods or limited per person or per address or quantity restrictions, these details will be stated on the specific Promotional Terms and Conditions;

  5. we reserve the right to modify or cancel promotion codes at any time;

  6. the promotional code is not transferable, may not be resold or redeemed for cash;

  7. you have read the terms of individual promotional offers carefully. Some offers may exclude postage and handling costs and other costs incurred because of redeeming the offer;

  8. promotional offers will not be honoured for any existing orders or orders placed prior to the promotion commencing; and

  9. we will not be able to manually enter a promotional code to an order after it has been placed.

IMPORTANT NOTE: If we have determined a technical issue has occurred internally during the promotion or promotional code application and this fault has resulted in a failure to complete your order in accordance with the promotion, we may at our own discretion still honour the promotion or promotional code. Please contact us if you have any difficulties applying your discount code. 

5. GOODS

5.1 Product Usage: Products should only be used for the purpose for which they are designed for. 

Our products are intended for personal use and are not meant for resale purposes. By purchasing our products, you agree to use them solely for your own personal use and not for any commercial or resale activities. Any unauthorized resale of our products is strictly prohibited.

5.2 Product Images: Whilst we do everything possible to ensure product images accurately depict the product, please note that product images displayed on the Site are for illustrative purposes only and may differ from the actual product. Due to differences in monitors and other viewing devices, colours of products and designs may appear different to those shown on the Site. We will display some products as a photo, these are for reference only and should also be considered illustrative.

5.3 Product Availability: All products and designs as published on the Site are subject to change or can be removed at any time without notice. We will make every attempt to update our Site in real time as much as possible but may, from time to time, run out of stock of an item and may not be able to fulfil all or part of your order. If this happens, we will contact you via the email address or phone number assigned to the order, and we will refund you the price paid for the item impacted or offer a replacement recommendation.

5.4 Content: Every effort is made to keep the Site up and running smoothly. However, we take no responsibility for, and will not be liable for, the Site or parts of the Site being temporarily unavailable due to technical issues beyond our control. The Content is not comprehensive and is for general information purposes only. It does not consider your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty (unless otherwise specified) in relation to it, to the maximum extent permitted by law.

5.5 Dispatch Times: Short Story orders are dispatched within one to two business days, excluding weekends and public holidays. Delivery time is additional and depends on the delivery method selected at checkout.

6. DELIVERY

6.1 Delivery and Arrival times: Short Story orders are dispatched within one to two business days, excluding weekends and public holidays. The delivery time will vary based on the selected delivery method during the checkout process.

We provide various shipping options, including Standard Envelope (No Tracking), Standard Parcels, and Express Post.

Standard Parcel & Express Post: These options offer tracking capabilities. Once your order is shipped, we will send you an email containing a tracking link, allowing you to monitor your package until it reaches your doorstep.

Standard Envelope:  This option is not trackable, and you will not receive a tracking link, but your order will be conveniently delivered to your letterbox. 

We partner with Australia Post to ensure the reliable delivery of your order. For international orders, Australia Post will initiate the journey and subsequently transfer the order to your local carrier. Should you opt for our trackable shipping option, you will have the ability to easily track the full journey of your order through the provided Australia Post link in your email or by using the same tracking number on the website of your local carrier after customs clearance.  

Please note that while tracking provides an overview and estimated arrival time, shipments may experience delays beyond our control.

Delivery transit times vary, and we assume no responsibility for delays caused by freight carriers, weather or any damages resulting from the failure to receive your order on time. Your order may arrive late due to unforeseen delays in delivery service, excessive demand, the breakdown of equipment, illness, etc. Target arrival dates are calculated by adding the order processing time before dispatch to the delivery time after dispatch. Both order processing and delivery times are based on business days only and do not include weekends or public holidays. You acknowledge that we will not be liable to you for any special, indirect, or consequential loss or damage, loss of profit or opportunity, or damage to goodwill arising out of or in connection with the delivery services.

FOR ORDERS DELIVERED OUTSIDE OF AUSTRALIA, YOU ARE RESPONSIBLE FOR AND WE WILL NOT REIMBURSE ANY ADDITIONAL CARRIER CHARGES, DISBURSEMENT FEES, BROKERAGE FEES, COLLECTION FEES, REDELIVERY FEES, ANY GOODS AND SERVICES OR VALUE ADDED TAX, SALES TAXES, CUSTOMS DUTIES OR OTHER LIKE CHARGES, TAXES OR DUTIES APPLICABLE TO YOUR ORDER. 

6.2 Delivery of your Order: Once your order has been dispatched, delivery will be managed by our nominated carrier. We will assist customers with delivery enquiries, including orders that are lost, damaged or not delivered.

Delivery timeframes are estimates unless expressly guaranteed. Nothing in these Terms excludes or limits any rights or remedies available under the Australian Consumer Law.

For detailed information on all our shipping methods, please refer to our shipping information page here. 

You may be referred to the carrier’s website for tracking and information on the delivery of your order.  If your order cannot fit into a mailbox, the carrier will attempt to leave it in a secure location. If they are unable to do so, a collection slip will be left, and your order will be redirected to your local post office or collection point for collection. 

IMPORTANT NOTE: It is the customer's responsibility to collect the order within 10 days of the attempted delivery date from the post office or collection point. Failure to do so may result in the return of the order to us, and an additional shipping fee to redeliver the goods will apply.

6.3 Standard Delivery Types: For more information regarding our average delivery times and all delivery types, please see our shipping information page.

6.4 Your Delivery Responsibility: Upon delivery of your order, you are responsible for ensuring that there are no visible signs of damaged, missing, or incorrect items. In the event of any issues with your delivery, you are required to contact our customer service team within a reasonable time after delivery. We recommend contacting us as soon as possible to assist with timely resolution.

6.5 Incorrect Address Information: If you have provided incorrect address information and your order has not been dispatched, our customer service team will make every attempt to rectify the address details for you. If your order has already been dispatched and you have provided incorrect address information, we are unable to make any changes to your delivery address. If you opted for a shipping method with tracking capabilities, it is your responsibility to contact the carrier provider to rectify the delivery address. Please note that changes to your delivery address post-dispatch are solely at the discretion of the carrier provider. If for any reason the carrier provider is unable to resolve the issue, and the parcel is subsequently lost, we cannot be held liable.

6.6 Return to Sender: If an issue has occurred with your delivery the carrier may return the goods to us. If the goods are returned, we will attempt to contact you using your order details to attempt to re-deliver. If the delivery failed due to incorrect and/or incomplete address information provided in your order you will be responsible for the re-delivery fee.

Important note: If a delivery has failed the carrier does not guarantee that they will return the goods to us.

6.7 Customer Pick up:

Order collection is made available at our address below;

Courtney Brands
1-3 Edison Road
Dandenong South, Victoria 3175
Australia

9:00am to 5:00pm AEST Monday to Friday

(Except public holidays or other days as notified on our Site)

When choosing 'Customer Pick Up' you must collect your order from our premises within 30 days of being notified by us that the order is ready for collection. You will be notified via email using the email address assigned to your order. If you do not attempt to pick up your order within the timeframe, we will contact you, if pick up still has not occurred the order may be discarded. We will not be held liable for any order discarded due to non-collection within 30 days.

You may be asked for proof of purchase upon customer pick up. Proof of purchase will be the order confirmation email and or/ photo identification. We reserve the right to refuse an order pick up if the appropriate proof of order confirmation and ID documentation is not presented

7. REFUND / RETURNS POLICY

Please see Refund and Returns Policy HERE

8. GENERAL MATTERS

This item 8 applies to all purchases made by any customers, regardless of where they are located, to the maximum extent permitted by law. If any term or condition in this item or item 10 below is contrary to any local laws applicable to us as a vendor, such law and any restriction that it may impose to these terms shall be interpreted in the narrowest scope possible, and any action arising from such law shall be brought in the courts of Victoria, Australia. 

8.1 Limitation of liability: To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our service, products, our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.

8.2 Force Majeure: We will have no liability to the customer in relation to any loss, damage or expense caused by us being unable to complete the Order or to deliver the Goods as a result of fire, storm, flood, tempest, earthquake, riot, civil disturbance, theft, crime, strike, lockout, lockdown, accident, transportation embargo, breakdown, war, restrictions by governments or other competent authority, the inability of our normal suppliers to supply necessary materials, late arrival of stock or other material, any other act or omission of a third person or third party supplier, or any other matter beyond our reasonable control. 

8.3 Termination: These Terms are effective until terminated by us, which we may do at any time and without notice to you.  In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.

We may at any time terminate the terms with you if:

  1. you have breached any provision of the terms or intend to breach any provision;

  2. we are required to do so by law;

  3. we are transitioning to no longer provide the purchase services and/or Site access to users; or

  4. we cease to provide the purchase services and/or Site access to users.

8.4 Disputes: To the full extent permitted by applicable law, in the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith.  All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.

8.5 Jurisdiction: Your use of our Site and these Terms are governed by the laws of the state of Victoria, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in the state of Victoria, Australia and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.

Our Site may be accessed throughout Australia and overseas. We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia.  If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

8.6 Intellectual Property: All intellectual property rights, including trademarks, copyrights, and patents, related to our products and brands, are owned by us. You are granted a limited, non-transferable, and non-exclusive license to use our products for personal use only. You may not reproduce, modify, distribute, or create derivative works based on our products, names or logos without our prior written consent.

9. SOCIAL MEDIA

The term ‘social media’ refers broadly to any online media which allows for user participation, interaction or publishing. Commonly used social media tools include but are not limited to; Instagram, Facebook, YouTube, Twitter, SnapChat, Pinterest.

Our company representatives will use social media as a form of communication with the general public however we have not reviewed and cannot review all Posts and comments and we are not responsible for liability arising out of any public posts. No representative is authorized to conclude any binding agreement on behalf of Courtney Brands Pty Ltd with another party without express written confirmation by a Director of the company. Any views or opinions presented on social media are solely those of the author and do not necessarily represent those of the company. Representatives of the company are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right. Any such communication is contrary to company policy and outside the scope of the engagement or employment of the individual concerned. The company will not accept any liability in respect of such communication.

10. CONSUMER PROTECTION

This item covers the rights that you may have as a consumer of our products or services. Regardless of where you are located, this item is designed to only apply to the regions listed below or any other territories where we may decide, from time to time, to offer our products or services. The terms listed below are narrow in scope by design, and in case they are found unenforceable by any competent court in accordance with applicable law, you agree they will be interpreted in the manner most consistent with the intended language, to the extent permitted by law.

THE REMEDIES DESCRIBED IN EACH ITEM BELOW ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT OR SERVICE THAT YOU HAVE PURCHASED THROUGH THE SITE, NOR WILL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY LOSS OF PRODUCTION, WORK, DATA, USE, BUSINESS, GOODWILL, REPUTATION, REVENUE OR PROFIT, ANY DIMINUTION IN VALUE, COSTS OF REPLACEMENT GOODS OR SERVICES, OR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Australian Consumer Law (for Australian customers)

Nothing in these Terms and Conditions attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law. In Australia, our products come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms and Conditions. If you wish to lodge a claim under the Australian Consumer Law please contact us. We warrant that the goods will, at the time they are provided, materially conform with any descriptions set out on the Site. If the goods do not meet a warranty, at your request and at our cost, we must resupply the goods so that they meet or satisfy that warranty. 

New Zealand Consumer Law (for New Zealand customers) 

We warrant that the goods will, at the time they are provided, materially conform with any descriptions set out on the Site. If the goods do not meet a warranty, at your request and at our cost, we must resupply the goods so that they meet or satisfy that warranty. 

Where you are in New Zealand, and to the extent you are purchasing our goods for business or trade, the following applies. To the maximum extent permitted by law, we exclude all implied conditions or warranties (including any warranty under Part 3 of the Contract and Commercial Law Act 2017) is excluded. You agree and represent that if you are acquiring the goods for the purposes of trade, we and you agree that: 

  1. to the maximum extent permitted by law, the Consumer Guarantees Act 1993 does not apply to the supply of the goods or these Terms; 

  2. to the maximum extent permitted by law, sections 9, 12A and 13 of the Fair Trading Act 1986 do not apply to the supply of the goods or these Terms; and

  3. it is fair and reasonable that the parties are bound by these Terms.

11. PRODUCT SAFETY AND USE

Our candles and diffusers must be used in accordance with the instructions and safety warnings provided with each product.

Customers should follow all applicable warnings, including keeping candles away from flammable materials, children and pets; never leaving a burning candle unattended; and using diffusers only as directed.

Product descriptions, fragrance information and recommended usage instructions are provided to assist customers in selecting and safely using our products.

Nothing in this section excludes or limits any rights available under the Australian Consumer Law.


CONTACT INFORMATION

For any questions and notices, please contact us via our Contact Form HERE or at:

Courtney Brands Pty Ltd
1-3 Edison Road
Dandenong South
Vic 3175
Australia

WEBSITE TERMS OF USE

Last updated: 29 January 2026

1. About Us

This website (the Site) is operated by Courtney Brands Pty Ltd (ABN 97 005 755 224) of 1–3 Edison Rd, Dandenong South, Victoria 3175, Australia (we, us, our).

References to Courtney Brands Pty Ltd include all related brands, including Hippo Blue, Pet Blue, Popic, Bento Masters and Short Story.

You, your, user, or customer refers to any person who accesses or uses the Site.

2. Acceptance of Terms

By accessing or using this Site, you agree to be bound by:

  • these Website Terms of Use;

  • our Terms and Conditions; and

  • our Privacy Policy

(together, the Terms), as available on the Site.

If you do not agree to these Terms, you must immediately cease using the Site.

3. Changes to Terms

We may vary these Terms from time to time by publishing updated Terms on the Site. Changes will take effect from the date they are published.

Where reasonable, we will endeavour to provide notice of material changes. Your continued use of the Site following publication of updated Terms constitutes acceptance of those changes.

4. Privacy and Personal Information

Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms.

By providing your personal information to us, you acknowledge that:

  • we may collect, use and disclose your personal information for the purposes set out in our Privacy Policy; and

  • your information may be shared within the Courtney Brands Pty Ltd group for business and operational purposes.

You may withdraw consent or request access or correction of your personal information at any time as outlined in our Privacy Policy.

5. Licence to Use the Site

We grant you a non-exclusive, royalty-free, revocable, non-transferable licence to access and use the Site for your personal, non-commercial use in accordance with these Terms.

All rights, title and interest in the Site and its content remain with us or our licensors. Nothing in these Terms transfers to you any ownership or proprietary rights in:

  • business names, trademarks, domain names, designs or patents; or

  • intellectual property, systems or processes associated with the Site.

6. Permitted Use

You may use the Site only:

  • for lawful purposes;

  • in a manner consistent with the nature and purpose of the Site; and

  • to make legitimate enquiries or purchases.

You must not submit speculative, false or fraudulent requests or use invalid payment details. Automated use of the Site (including bots or scraping tools) is prohibited.

You represent that you are legally capable of entering binding contracts.

7. Prohibited Conduct

You must not do anything (or attempt to do anything) that:

  • is unlawful or breaches applicable laws;

  • infringes another person’s rights (including privacy or intellectual property);

  • is misleading, fraudulent, defamatory, harassing, threatening or offensive;

  • interferes with other users’ access to the Site;

  • compromises the security or operation of the Site (including introducing viruses or malicious code);

  • sends unsolicited electronic communications; or

  • assists any third party to engage in prohibited conduct.

8. Non-Commercial Use

The Site and its content are provided for personal use only. You must not use the Site or any content for commercial purposes without our prior express written consent.

9. Accounts

You may be required to create an account to access certain features.

You agree to:

  • provide accurate, current and complete information;

  • keep your account details up to date; and

  • maintain the confidentiality of your login credentials.

You are responsible for all activity conducted through your account. You must notify us immediately of any unauthorised use.

You must be at least 18 years of age, or 16 years with parental or guardian consent, to create an account.

We may suspend or terminate accounts where reasonably necessary, including for breach of these Terms or legal obligations.

10. Use on Behalf of Third Parties

If you use the Site on behalf of another person, you:

  • warrant that you have authority to do so; and

  • are responsible for ensuring the third party complies with these Terms.

You indemnify us against losses arising from your or the third party’s failure to comply with these Terms, to the extent permitted by law.

11. Cookies

We use cookies and similar technologies as described in our Privacy Policy.

12. Intellectual Property

All content on the Site (including text, images, designs and logos) is owned or licensed by us.

You must not, without our express written consent:

  • copy, reproduce or distribute content;

  • use content for commercial purposes;

  • modify or create derivative works; or

  • embed or frame content on another platform.

13. Products and Images

Product images are for illustrative purposes only and may differ from the actual product. Colours and designs may vary due to display differences.

All names appearing on product images are fictitious unless stated otherwise.

14. Content Accuracy

The content on this Site is provided for general information only and does not constitute advice.

While we take reasonable care to ensure accuracy, we do not guarantee that content is complete, current or error-free.

15. Third-Party Links

The Site may contain links to third-party websites. We do not control or endorse those websites and are not responsible for their content.

16. Availability and Discontinuance

We may modify, suspend or discontinue the Site (or any part of it) at any time. Where reasonable, we will endeavour to provide notice.

17. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable laws that cannot be excluded.

Where goods or services are supplied to you as a consumer, statutory guarantees apply.

18. Liability

To the maximum extent permitted by law, we are not liable for any loss or damage arising from your use of the Site, including indirect or consequential loss.

Where liability cannot be excluded, our liability is limited to the maximum extent permitted by law.

19. Dispute Resolution

If a dispute arises, the parties must attempt to resolve it in good faith by negotiation before commencing legal proceedings, except where urgent relief is required.

20. Severance

If any provision is invalid or unenforceable, it will be read down or severed without affecting the remaining provisions.

21. Governing Law

These Terms are governed by the laws of Victoria, Australia. You submit to the exclusive jurisdiction of Victorian courts.

22. International Access

If you access the Site from outside Australia, you do so at your own risk and are responsible for compliance with local laws.

23. Contact

For enquiries or notices, please contact us HERE or at:

Courtney Brands Pty Ltd
1–3 Edison Rd
Dandenong South VIC 3175
Australia