To ensure you have the best online shopping experience possible we have put together a flexible returns policy to give you that extra peace of mind.

Returns must be received in original condition and packaging if applicable.

Please note that due to health regulations, pierced jewellery (ie. earrings) cannot be returned unless deemed faulty. 


If you wish to exchange an item please call 03 9738 1906 or email within seven days of receiving your order and let us know the reason for exchange.



Unfortunately, Short Story do not offer refunds but will happily exchange or give you a store credit. If you would like to speak to someone directly please call 03 9738 1906 or email with your request within thirty days of receiving your order.

Faulty Items

All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the products you purchase from us.

If you believe your goods have a fault please call 03 9738 1906 or email within thirty days of receiving your order. We are happy to replace, repair or exchange goods in the case of a manufacturing fault.

Please note that due to the handmade nature of our products, some discrepancies will be unavoidable and should be seen as a unique quality.