Returns

To ensure you have the best online shopping experience possible we have put together a flexible returns policy to give you that extra peace of mind.

Returns must be received in original condition and packaging if applicable.

Please note that due to health regulations, pierced jewellery (ie. earrings) cannot be returned unless deemed faulty. 


Exchanges

If you wish to exchange an item please call 03 9738 1906 or email contact@shortstory.com.au within seven days of receiving your order and let us know the reason for exchange.

  

Refunds

Unfortunately, Short Story do not offer refunds but will happily exchange or give you a store credit. If you would like to speak to someone directly please call 03 9738 1906 or email contact@shortstory.com.au with your request within thirty days of receiving your order.

Faulty Items

All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the products you purchase from us.

If you believe your goods have a fault please call 03 9738 1906 or email contact@shortstory.com.au within thirty days of receiving your order. We are happy to replace, repair or exchange goods in the case of a manufacturing fault.

Please note that due to the handmade nature of our products, some discrepancies will be unavoidable and should be seen as a unique quality.

       

Disney x Short Story T-Shirts

All Disney x Short Story t-shirts are made to order. Because of this, unfortunately we are unable to offer you a refund or exchange if you simply change your mind or are unhappy with the size of your tee. Please use the size guide available in the product description and check that you have selected the correct size prior to placing your order to ensure the correct fit.
          
If you believe that you have received a damaged or faulty item, or if we have made an error in the size or design of your t-shirt, we are happy to offer you an exchange or provide you with a replacement. Please contact us by calling 03 9738 1906 or emailing contact@shortstory.com.au within 30 days of receiving your order to submit your request.      
          
We are committed to providing you with the best experience possible, however there are some circumstances that are beyond our control. Please note that it is the responsibility of the customer to ensure that the t-shirt size, design and personalization (if applicable) selected is correct prior to placing an order.