ARE THERE DELAYS DUE TO THE COVID SITUATION?
Yes. We are working as hard as we can to fulfill all of the orders as quick as we can however due to the increased volume of orders and new safety standards (social distance requirements) it might take longer than usually. Our couriers are also experiencing delays.
Please click here for more details: https://auspost.com.au/about-us/news-media/important-updates/coronavirus
DO I NEED TO PAY FOR A PRE-ORDER?
Yes. You will be charged the full Price of the Products upon the placement of the Pre-Order. By placing a pre-order, you have not only agreed to the terms and nature of a pre-order, but also understand and agree to the risks involved with such pre-orders. Currently the estimated time of delivery can be seen on the product page under “Release Date”.
- Colourful Earrings: 15. May 2020
- Gold/Silver & Bubble Earrings: 18. May 2020
- Candles: 22. May 2020
- Trinkets: 15. June 2020
- Lamps & Glass Lanterns: 15. June 2020
- Artworks: 15. June 2020
“Release Date” are to be treated as estimates only, not involving any contractual obligations.
CAN I CANCEL MY ORDER?
If you wish to cancel your order and thus receive a refund, contact us with regards to your refund request. Each refund request is processed on a case by case basis.
Allow 30 business days from the date of request for a full refund to be processed. Your placing of a pre-order constitutes your express agreement to Short Story of charging the full Price of the Products at such time.
HOW MANY ITEMS CAN I ORDER?Please note that our Disney collection is limited to 6 pieces per product unless stated otherwise. Our store is set up to block larger quantities however if you exceed this limit your order will be cancelled and refunded in full. If you wish to purchase larger quantities please feel free to contact our team via email: firstname.lastname@example.org.
We do this to ensure that everyone has a fair chance to enjoy our Disney collection so please be mindful of this! :)
WHERE DO YOU SHIP FROM?
We pack your products with heart & hand and ship it from Bayswater 3153, Victoria.
WHAT IF I ORDER SHORT STORY PRODUCTS AND PRE-ORDER PRODUCTS?
We will send you all of your goodies together at one go as soon as the stock is available. If you wish to receive what’s available first please contact us via email: email@example.com.
HOW MUCH IS SHIPPING?We have a flat $10 shipping rate or if you spend over $100 it's FREE, this one is on us :)
HOW LONG DOES SHIPPING TAKE?
To have a better estimation of shipping time you can calculate postage & delivery times here (our postcode is 3153).
We usually dispatch our orders the next business day from when your order was placed.
HOW DO I TRACK MY ORDER?
Once you receive your shipping confirmation email, you can track your order here.
WHEN WILL DISNEY X SHORT STORY PRODUCTS BE BACK IN STOCK?
Disney x Short Story is a limited collection. Items are available only until stock lasts.
CAN I USE CODE SS25 TO PURCHASE DISNEY X SHORT STORY FRAMES?
Unfortunately, the code SS25 applies only for regular purchase order and not for pre-orders.
I HAVEN'T RECEIVED MY ORDER CONFIRMATION EMAIL?
If you haven't received your order confirmation email please try the following:
1. Check your junk/spam folder
2. Mark the email as safe
3. Add firstname.lastname@example.org as a "Trusted Sender" or just add it to your contacts
4. If you still need help, contact us!
I COULDN’T FIND THE ANSWER I WAS LOOKING FOR
Please feel free to contact our super friendly customer service team via email: email@example.com .