Shipping to Australia
- $10 Standard Shipping
- FREE Standard Shipping for orders $100+
- $20 Express Shipping

International Shipping
- $18 to New Zealand
- $30 to Singapore

For more information, including order tracking and expected delivery times, please click here.

Returns & Exchanges

To ensure you have the best online shopping experience possible we have put together a flexible returns policy to provide you with extra peace of mind. If you would like to request a return or exchange, please contact us by calling 03 9738 1906 or emailing contact@shortstory.com.au.

Please note that due to health regulations, pierced jewellery (ie. earrings) cannot be returned unless deemed faulty. To view our full Returns Policy, please click here.

Faulty Items
Please note that due to the handmade nature of our products, some discrepancies will be unavoidable and should be seen as a unique quality. Please click here for more information.

Short Story candles are lovingly handcrafted and infused with the finest aromas. To ensure that you’ll get the most out of them, there are a few things you should keep in mind. Before you light your candle for the first time: 

1. Unbox your candle and place it on a flat surface away from any draughty areas.

2. Trim the wick to less than 0.5cm.

3. Light your candle and let it burn until the melted wax reaches the edges of the glass or safety barrier. 

4. Relax and enjoy your gorgeous new scents!

Doing this for your first burn prevents tunnelling and keeps you safe, all while maximising your scent throw and ensuring that your candle lasts as long as possible. After this, continue enjoying these benefits by: 

1. Remembering to trim your wick to less than 0.5cm before every burn. 

2. Limiting your burn time to three hours to prevent overheating.